Join Our Administrative Team as a Campus Officer

The Campus Administrative Officer will play a key role in delivering front-line administrative and student support services at the Croydon Campus. The successful candidate will work closely with students, academic staff and professional services colleagues to provide excellent customer service and administrative support across a range of student lifecycle activities.

The role requires a proactive individual who can effectively manage competing priorities, maintain accurate records and confidently use a range of digital systems, including Microsoft 365, Teams and Virtual Learning Environments (VLEs).

Key Duties and Responsibilities

1. Student Support and Customer Service

• Act as a first point of contact for student, staff and visitor enquiries.
• Respond professionally to email, telephone and face-to-face enquiries.
• Support students with enrolment, induction and ongoing administrative queries.
• Provide guidance on accessing college systems and services.
• Assist students with basic information relating to student finance, academic processes and college regulations.
• Escalate welfare, safeguarding or complex student matters to the appropriate teams.

2. Academic and Registry Administration

• Maintain accurate student records and documentation.
• Support programme administration activities and student record management.
• Assist with attendance monitoring and student engagement tracking.
• Support examination, assessment and progression-related administration.
• Prepare reports, correspondence and administrative documentation as required.
• Take minutes at meetings and circulate actions in a timely manner.
• Support quality assurance and compliance activities across the campus.

3. Virtual Learning Environment and Systems Support

• Provide administrative support for the College’s Virtual Learning Environment (VLE).
• Assist with module creation, student enrolment and user access on learning platforms.
• Support staff and students in the use of Microsoft Teams and Office 365 applications.
• Help troubleshoot basic system access issues and liaise with IT colleagues where required.
• Learn and utilise new systems and technologies to enhance service delivery.

4. Student Records and Compliance

• Verify student documentation and maintain accurate records.
• Support compliance activities relating to student admissions and registration.
• Conduct immigration status checks and assist with generating and verifying Share Codes where required.
• Ensure compliance with GDPR, UKVI requirements and College policies.
• Support audits and regulatory monitoring processes.

5. Campus Administration

• Support the organisation of meetings, events and student activities.
• Assist with room bookings and campus logistics.
• Maintain effective filing and record-keeping systems.
• Contribute to the smooth day-to-day operation of the Croydon Campus.

Additional Information

Christ the Redeemer College is a values-led institution informed by Christian ethos. We welcome applications from individuals of all faiths and none. Selection is based on merit, qualifications, skills and relevant experience.

CRC is committed to inclusive recruitment practices in line with the Equality Act 2010. If you require any reasonable adjustments at any stage of the recruitment process, please indicate this in your application.

CRC is committed to:

• Promoting equality of opportunity to all applicants
• Creating an inclusive working and learning environment
• Supporting staff and students from all backgrounds
• Upholding freedom of speech within the law, including the right to express lawful views and engage in academic debate.

Please note that;

• Two references will be required (including your most recent employer)
• Appointment is subject to right to work status in the UK
• If you do not hear from us within one month of the closing date, please assume your application has not been successful.